jilievi Terms and Conditions

Age Restriction

jilievi is for persons aged 21 or older only. At the time of registration you expressly declare that you are at least 21 years of age. jilievi reserves the right to request official identity documents for age verification purposes. If it is established that a member is under 21 years of age, their account will be closed immediately and deposited funds may be forfeited.

Registration Conditions

• Each individual may open only one account. Multiple accounts held by the same person are strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• Creation of multiple accounts from the same household or address is subject to jilievi's discretion.
• If any registered details change after registration, the member must notify the support team immediately.
• Allowing any third party to use the account is strictly prohibited.

Identity Verification (KYC)

jilievi reserves the right to verify a member's identity at any time. The member may be required to submit a National Identity Card (NID), passport or other official documents. Withdrawals may be restricted or suspended until verification is completed.

Security and Password

The member is solely responsible for the security of their account. Keep your login credentials (username and password) confidential and do not share them with anyone. Use a strong password and change it regularly. If you suspect that someone has accessed your account, contact us immediately.

Updating Account Information

To change a registered mobile number, email address or personal details, the member must contact the support team via live chat. Self-service changes may not be available and a verification process may be required.

Inactive Accounts

An account with no transactions for 12 months or more may be marked as "inactive". A maintenance charge may apply to inactive accounts, and the member will be notified in advance by email.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,000 bonus and a total balance of ৳2,000; depositing ৳42,000 gives the maximum ৳20,000 bonus and a total balance of ৳62,000.

Wagering Conditions

The wagering requirement for the welcome bonus is 10 times (10x). This means bonus funds can only be withdrawn after wagering an amount equal to 10 times the bonus. A specific time limit for completing the wagering may apply, which will be communicated at the time the bonus is issued.

General Bonus Terms

• Wagering conditions must be met before withdrawing any winnings made using a bonus.
• A member may not receive the welcome bonus more than once.
• jilievi reserves the right to modify or cancel any bonus offer at any time.
• If evidence of promotion abuse is found, the bonus will be cancelled and the account may be suspended.
• Terms applicable to any other bonus promotion will be stated separately in the relevant terms.

Fair Play Policy

jilievi believes in fair play. All our games are supplied by recognised software providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi and Microgaming), which use Random Number Generator (RNG) technology. The outcome of every game is entirely random and not predetermined.

Technical Issues

If the internet connection is lost during a game or a technical error occurs, the result of that round is stored on the software server. In most cases, play can resume after the connection is restored. Any abnormal result displayed due to a fault in the game software will be considered void.

VIP Program

jilievi operates a three-tier VIP programme: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Progression to a higher tier depends on gaming activity and is determined according to jilievi's own criteria. VIP cashback is reviewed and awarded on a regular basis.

Strictly Prohibited Activities

• Money laundering or transactions involving illegal funds.
• Creating multiple accounts to obtain bonus benefits.
• Using bots, scripts or automated software to play games.
• Unauthorised access to another member's account or any attempt at hacking.
• Exploiting bugs or vulnerabilities in the game software.
• Conducting transactions using a third-party account or payment method.
• Misconduct or harassment towards other members or jilievi staff.
• Intentionally breaching the terms of any promotional offer.

jilievi's Liability

jilievi makes every effort to ensure uninterrupted service on its platform. However, jilievi will not be liable in the following circumstances:

• Loss caused by a third-party internet connection failure.
• Issues with the member's own device or software.
• Login credential exposure resulting from the member's own negligence.
• Service interruption due to causes beyond jilievi's control (force majeure).

Liability for Gaming Losses

The member is solely responsible for any money lost through gaming. jilievi is not obliged to compensate for any gaming losses. Play within your means and only wager money that you can afford to lose.

Data Collection and Use

jilievi collects, stores and processes members' personal data. This data is used solely for providing services, identity verification, fraud prevention and fulfilling legal obligations. We do not sell members' data to third parties.

Cookies

Our platform uses cookies. Cookies help improve the user experience, maintain login status and analyse platform performance. For more details, please read our Privacy Policy.

Suspension by jilievi

jilievi may suspend or close an account at any time for the following reasons:

• Evidence of a breach of the terms and conditions.
• Suspicion of fraud or deception.
• Failure to complete KYC verification or provision of false information.
• Direction from a legal authority.
• Participation in prohibited activities.

Account Closure by the Member

If you wish to close your account yourself, please contact the support team via live chat. All pending withdrawals must be processed before the account is closed. A separate process applies for responsible gaming self-exclusion.

Our Commitment

jilievi is firmly committed to responsible gaming. We believe gaming should be an enjoyable form of entertainment and never a cause of financial or mental distress. Our platform offers deposit limits, game limits and self-exclusion options.

Warning Signs

• Spending more money on betting than you can afford.
• Playing repeatedly to recover lost money.
• Gaming causing problems with family or at work.
• Being unable to stop gaming.

If you notice these signs in yourself, please contact our support team immediately or visit the Responsible Gaming page.

Age Verification

jilievi follows a strict age-verification policy to protect minors from gambling addiction. Only those aged 21 or above are allowed to use our platform.

Right to Make Changes

jilievi reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified in advance by email or through a notification on the platform.

Use After Changes

Continuing to use the platform after the revised terms and conditions are published will be considered your agreement to the new terms. If you do not agree to the new terms, please stop using the platform and contact us to close your account.

Dispute Resolution Process

If you wish to raise a complaint about a transaction, game result, or our services, please follow the process below:

• First, contact our support team via 24/7 live chat.
• Clearly provide details of the incident, the date, and your account information.
• If the issue is not resolved via live chat, email us at [email protected].
• We will try to provide a resolution as quickly as possible after a proper investigation.

Contact Channels

Live Chat: 24/7 support available in Bengali (around the clock, BST UTC+6)

Email: [email protected]

Applicable Law

These terms and conditions and any matters relating to the use of the jilievi platform will be resolved in accordance with applicable law. Members agree that any dispute will first be attempted to be resolved through negotiation.