jilievi Privacy Policy

This privacy policy has been prepared by the jilievi online gaming platform and applies to the website https://jilievi.lat and related services. It describes how we collect personal information from our users, the purposes for which we use it, how long we retain it, and the circumstances under which it may be shared with third parties.

By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested not to use our services.

jilievi is committed to ensuring a safe and reliable gaming environment for users in Bangladesh. Protecting your privacy is one of our highest priorities.

While you use the jilievi platform, we may collect the following types of information:

2.1 Information You Provide Directly

Information you provide directly during registration or account management:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)
• Address and nationality

2.2 Automatically Collected Information

The following information may be collected automatically when you visit our website:

• IP address and device identification information
• Browser type and operating system
• Browsing behaviour and session data on the website
• Information collected through cookies and similar tracking technologies
• Transaction history and logs related to gaming activity

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and compliance with legal obligations, we may also collect certain information from trusted third parties.

We use the information collected solely for the purposes described below:

3.1 Account and Service Management

• Creating, verifying, and managing user accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus offers
• Ensuring customer support services

3.2 Security and Legal Compliance

• Preventing fraud and money laundering
• Completing the Know Your Customer (KYC) process
• Complying with applicable laws and regulations
• Ensuring account security

3.3 Service Improvement

• Improving the platform experience
• Providing personalised gaming recommendations
• Identifying and resolving technical issues
• Customising content according to user preferences

3.4 Communication

We may contact you regarding important account-related matters, promotional offers (if you have given your consent), and changes to our policies.

jilievi will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

4.1 Active Account Information

While your account is active, we will retain all relevant information. Even after an account is closed, information may be kept for a specified period to meet legal and regulatory requirements.

4.2 Financial Transaction Records

Information related to financial transactions — records of deposits, withdrawals, and bonuses — may be retained for an extended period for financial audits and dispute resolution.

4.3 Log Data

Login logs and activity records are retained for a specified period for cybersecurity and fraud prevention purposes.

jilievi does not sell your personal information for commercial purposes. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Information necessary for service delivery may be shared with payment processors, identity verification providers, technology service providers, and game suppliers. These partners operate under a strict confidentiality agreement.

5.2 Legal Authorities

Information may be disclosed in response to court orders, lawful requests from government agencies, or legal obligations.

5.3 Fraud Prevention

Necessary information may be shared with specialist organisations for anti-money laundering (AML) processes and fraud detection.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will provide advance notice in such cases.

Cookies and similar technologies are used on the jilievi website to improve the browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the site — login sessions and security tokens.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect site usage statistics — data remains anonymous.

6.2 Cookie Control

You can disable cookies through your browser settings. However, doing so may limit some functionality of the site.

jilievi applies industry-standard security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction.

7.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption technology — all data transfers are encrypted
• Industry-standard firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

7.2 Administrative Safeguards

• Access to personal information is limited to authorised personnel only
• Regular privacy and data protection training for all staff
• Strict data access control policies

7.3 Response to Data Breaches

In the event of a data breach, we will take necessary action promptly and notify affected users in a timely manner.

As a user of jilievi, you have the following rights:

8.1 Right of Access

You may request a copy of all personal information we hold about you.

8.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not be possible in all cases due to legal or contractual obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications.

8.5 Data Portability

You may request your personal information in a structured, machine-readable format.

To exercise these rights, please contact us by email. We will generally respond to requests within 30 days.

jilievi provides services only to individuals aged 21 or above. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If we receive credible information that a user is under 21 years of age, we will immediately close that account and delete the associated data.

If a parent or legal guardian believes their child has provided information on our platform, please contact us.

jilievi reserves the right to review and update this privacy policy from time to time. In the event of changes, we will update this page and change the "Last Updated" date at the top of the policy.

For significant changes, we will send a notice to your registered email address or display a clear notification on the platform.

Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. We take all privacy-related matters seriously.

Our data protection team will review your request as soon as possible and will generally respond within 30 business days.

To contact us, log in to your account and use the live chat support, or send an email to the address mentioned above with your full name, registered email address, and detailed request.